Returns & Exchanges

At Chef Preserve, we stand behind the quality of our artisanal pantry goods and offer a 30-day satisfaction guarantee on all non-perishable items. Due to the food-based nature of our products, we ensure every return is handled with the highest standards of safety and hygiene.

1

Initiate Your Request

Contact our culinary support team within 30 days of delivery with your order number and a brief explanation for the return.

2

Receive Authorization

Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label for eligible items.

3

Secure Packaging

Carefully pack the unopened glass jars or sealed containers in their original shipping box to prevent breakage during transit.

4

Refund Processing

Once your return is inspected at our kitchen facility, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing